CUSTOMER CARE

TECHNICAL

1. Where can I get more advice on how to use my tool?
   The staff working in our stores are experts in all the products that we sell at STIHL SHOP. If you need any help with your machine, they will be happy to provide it. Contact the store that...
2. My machine needs servicing, where should I go?
   All our retail STIHL SHOP stores have a full service workshops with trained technicians. They will be happy to take care of servicing your machine. You can simply arrive in store with your ...
3. My tool is not working, what should I do?
   All our retail stores have a full service workshops with trained technicians, if your tool is not working they will be happy to assess and repair it. If the tool is under warranty or is fo...
4. Does my tool come with a Warranty?
   All STIHL machines purchased online are issued a warranty. Machines used in a professional application receive a 6 month warranty and tools used for private purpose receive a 2 year domesti...
5. Where do I get an Owner's Manual?
   For your own safety and optimal performance of the machine, you must read the owner's manual. This can be found in the product box or will be supplied by the store. If you misplace it, you ...