STIHL SHOP allows online purchases to be returned or exchanged if you change your mind, receive faulty items or for an incorrect size or colour. We happily accept returns or exchanges within 14 days of the item being purchased. Unless your item is faulty, does not meet acceptable quality, or does not meet its description, your item must be returned unused and in the same condition that you received it (no fuel in tools). It must also be in the original packaging and you must present proof of purchase.

If you purchase a machine for Pick Up (Click and Collect) the STIHL SHOP store that you have chosen will contact you when it’s ready to be collected. At this time they will ask if you would like it to be assembled and fueled prior to collection. If you request for the machine to be fueled, please note the store does not need to accept it as a return as the machine will no longer be in its original condition (unless your item is faulty, does not meet acceptable quality, or does not meet its description). We will accept machines that have been assembled by store staff.

Subject to any rights you have under the Consumer Guarantees Act, any products returned for exchange or refund are returned at the purchaser's expense to the store you selected to purchase from, you can return your purchase in person or via courier with accompanying Invoice or Order Confirmation as proof of purchase. Your shipping costs will not be refunded unless the product is found to be faulty does not meet acceptable quality, or does not meet its description.

If you choose to make your purchase in-store please note the in-store refund process and policy may be different from the above.