CUSTOMER CARE

ORDER ISSUES

1. Why do I have to select a Store before I can place an order?
   Buying via the STIHL SHOP Online website means you are buying directly from your chosen locally owned STIHL SHOP. This store will provide you with support for the life of the product. ...
2. How can I change or cancel an existing order?
   The STIHL SHOP Online website will start to process your order as soon as possible so that you receive your items as quickly as possible. This means that changes cannot be made once the ord...
3. Can I buy on account?
   No, all purchases made via the STIHL SHOP Online website must be paid in full at the time of purchase.
4. How do I buy a Gift Voucher?
   Let your friends and family choose what they want from the STIHL range of products available online for home delivery and click & collect. Select your own dollar value and we will email...
5. Where’s my nearest STIHL SHOP, and what are its opening hours?
   There are 80+ brick & mortar STIHL SHOP stores across New Zealand. Each store has its own page on the store locator with a Google maps link, opening hours and other important information.
6. How do I unsubscribe to STIHL SHOP emails?
   Simply click on the ‘UNSUBSCRIBE’ link on any STIHL SHOP email you receive.
7. How do I reset my password if I have forgotten it?
   Click on the forgot password link and follow the prompts.
8. I have reset my password but still can't login?
   Check your caps lock, if your still locked out give us a call or email customerservices@stihlshop.co.nz as we will need to see why it’s not working for you.
9. How do I change my password? (If I know the current password)
   You need to login. Then select My Details. Here you can change your password.
10. How can I deactivate my account?
    If you wish to deactivate your account, contact our customer service team about your request by phone or email at customerservice@stihlshop.co.nz and they’ll take care of it for you.