If your order is received by 3pm via the STIHL SHOP Online website, it will be shipped the same day. Orders received after 3pm will be shipped the following business day. STIHL SHOP Online will send a confirmation email with your order number and parcel tracking information when your order is on its way - you can then track its arrival.

It will usually be with you within 1-3 business days after you receive the order dispatch email with the tracking number. If your order doesn't arrive within these time frames, please contact the STIHL SHOP Customer Service Team. Email: customerservice@stihlshop.co.nz