The warranty does not affect your rights under the Consumer Guarantees Act.
DOUBLE YOUR WARRANTY
You can double the warranty of your STIHL 2 MIX, STIHL 4 MIX® and STIHL 2 Stroke petrol tools purchased online by:
(1) Adding a bottle of STIHL HP Ultra Oil (minimum 1L) to your cart when you make your purchase or consult with your local STIHL SHOP about purchasing STIHL MotoMix. You'll then be signed up to our STIHL Service Advantage programme, and
(2) Taking your STIHL tool into your local STIHL SHOP for its First Free Service, and then its ongoing regular service.
Doing these two things will not only double your warranty, but also increase the performance and longevity of your STIHL product. Note: STIHL MotoMix contains STIHL HP Ultra Oil. STIHL HP Ultra is our fully synthetic engine oil made in-house and is designed specifically for STIHL engines.
STIHL SERVICE ADVANTAGE
STIHL Service Advantage is a programme where you can extend the warranty of your STIHL 2 MIX, STIHL 4 MIX® and STIHL 2 Stroke petrol-fueled product, if you use STIHL HP Ultra Oil or STIHL MotoMix in your STIHL 2 MIX, STIHL 4 MIX® and STIHL 2 Stroke Petrol Machine, and get it serviced every year by your local STIHL SHOP. By joining the programme, you effectively double the warranty to 4 years on a STIHL 2 MIX, STIHL 4 MIX® and STIHL 2 Stroke petrol machine when you use it in a Domestic, Lifestyle Block, or Farming application.
Or to put it simply... Annual Service + STIHL HP Ultra Oil or STIHL MotoMix = STIHL Service Advantage.
FREQUENTLY ASKED QUESTIONS ABOUT SERVICING
How often should I bring my machine in to be serviced?
As a minimum, we recommend at least one service per year for domestic tools. If your STIHL machine is in heavy use, a service may be required more frequently.
How much does a service cost?
Service costs may very between stores. We recommend contacting your local STIHL SHOP directly to learn about their pricing.
Does my machine have to be a STIHL?
No — Our stores are happy to service and repair all major brands of Outdoor Power Equipment.
How long will the service take?
This will likely depend on the seasonal demand of the workshop. If it is the first free service of your STIHL machine, we aim to have it completed within 1 working day, however this cannot always be guaranteed. For an up to date estimate, please contact your STIHL SHOP directly.
How much does a repair cost?
This is dependant on the cost of parts and labour required to fix your machine. Your STIHL SHOP will provide an estimated cost. Note: Most stores require a minimum charge for disassembling and diagnosing the machine.
