CUSTOMER CARE

RETURNS & REFUNDS

1. Can I return or exchange my online order?
   STIHL SHOP allows online purchases to be returned or exchanged if you change your mind, receive faulty items or for an incorrect size or colour. We happily accept returns or exchanges withi...
2. What do I do if I receive a faulty item in my order?
   Although very rare, if the product you have received is faulty, does not meet acceptable quality, or does not meet its description, we will meet our obligations under both our warranty and ...
3. Where do I Return the Product?
   Subject to any rights you have under the Consumer Guarantees Act, any products returned for exchange or refund are returned at the purchaser's expense to the store you selected to purchase ...
4. Can I return my product by Courier?
   You can return an item via courier to the STIHL SHOP you made your purchase from, please include a copy of your Order Confirmation or Invoice as proof of purchase.
5. Refunding Shipping Costs
   Your shipping costs will not be refunded unless the product is found to be faulty does not meet acceptable quality, or does not meet its description.
6. What happens if I cannot return my items to the store I purchased from?
   As our stores are all owned independently by local owners we request you make any returns or exchanges to the store you selected online. However, if this is not possible other stores can ac...